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How bkok Handles Your Personal Information

bkok collects and uses your personal data only to operate your account, process payments through bKash, Nagad, and Rocket, and keep your information secure. Access to this platform depends on your local law and eligible regions.

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What We Collect and Why

bkok Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with bkok, we collect the information needed to verify your identity, process your transactions, and maintain your wallet. This includes your name, contact details, and payment identifiers linked to bKash, Nagad, or Rocket. We do not sell your personal data to

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third parties. Transaction records are retained to meet financial compliance requirements applicable in the regions where we operate. Your account activity — including deposit and withdrawal history — is stored securely and accessible only to authorised bkok staff for operational and dispute-resolution purposes. If you use
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our mobile interface, device identifiers and session data may be collected to maintain a stable connection and detect unusual login patterns. We use this data solely to protect your account. Any data shared with payment processors like bKash, Nagad, or Rocket is governed by their own
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privacy terms in addition to ours. You can request a summary of the data we hold on your account by contacting our support team directly. Availability of certain features depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

bkok applies security measures across account access, payment processing, and data storage to keep your information protected. Here is how each area works in practice.

Account Security

Your account is protected with OTP verification on login. Unusual access attempts trigger an automatic review before the session is allowed to continue.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences from your browser or account settings.

Data Retention

Account and transaction data is kept for as long as your account is active and for a period after closure to meet compliance requirements. You may request deletion of non-essential data at any time.

Requesting Changes

To correct inaccurate data or request a copy of your records, contact support with your account details. We aim to respond to data requests within a reasonable timeframe.

PRIVACY CONTACT

Reach Us About Your Data

If you have questions about how your data is used, want to request access to your records, or need to report a concern, our support team handles privacy queries directly. Response times vary by channel.

Common Questions About Your Privacy

These are the questions we hear most often about how bkok handles personal data, cookies, and your rights as an account holder.

We collect your name, contact information, and the payment identifiers you use — such as your bKash or Nagad number — to verify your identity and process transactions.

Yes. Contact our support team with your registered account details and we will provide a summary of the personal data associated with your account.

We retain transaction and identity records for a period after account closure to meet financial compliance requirements. Non-essential data can be deleted on request.

We share only the data necessary to process your payments with providers like bKash, Nagad, and Rocket. We do not sell your personal information to any third party.

You can adjust cookie preferences from your browser settings or through the cookie controls in your bkok account settings page at any time.

Reach our support team via live chat or email with your account details and a description of your concern. We treat all data complaints as a priority and follow up directly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How bkok Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Data

Common Questions About Your Privacy

01 What personal data does bkok collect when I register?

02 Can I request a copy of the data bkok holds about me?

03 How long does bkok keep my account data after I close my account?

04 Does bkok share my data with third parties?

05 How do I opt out of non-essential cookies?

06 Who do I contact if I think my data has been mishandled?

Privacy Policy

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